General Information - Zhengzhou Known Imp.& Exp. Co., Ltd
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FAQ
Frequently Asked Questions
Click on a question below to reveal the answer. Scroll down for concession and related questions. For any questions not answered here, always feel free to contact us for more information.
Q
Where can I purchase equipment and supplies?
A
We can help you find equipment and supplies in China
Q
Can I Change the Order?
A
During the design phase, you have the freedom to make changes, and we will update the quote for you at no cost. However, once the CAD design is confirmed and production begins, most changes are often not feasible. However, we'll do our best for any potential alterations.
Please note that there is potential possibility that your changes extent the production process.
Q
How Does the Ordering Process Work?
A
It is rather simple to order.
For our standard models, you can request a quote by phone, email, or through our contact form. We'll promptly send you a free quote and CAD drawings for your review. Once everything is approved by you, we'll guide you through the payment process. The entire transaction can be completed in as little as one day. If you ask for customization, please provide detailed information about your requirements upfront, such as dimensions, equipment, expected budget, etc. This ensures we can efficiently offer a solution that satisfies your needs.
If you're still in the early stages of planning, feel free to reach out for a consultation. We're more than happy to answer any questions about our products and provide assistance or inspiration, even if you haven't yet decided to make a purchase. It's a free and quick consultation.
Q
Is There Any Potential Discount?
A
In certain situations, we do provide discounts.
Volume Discounts: We offer discounts for multi-unit orders. The more you buy, the bigger the discount.
Holiday Discounts: During certain holidays, you can enjoy discounts of up to 5%.
If you'd like to learn more about pricing for large orders or more details on discounts, please reach out to our sales team.
Q
What forms of payment do you accept?
A
We accept payments through Visa, PayPal, bank transfers, credit cards, and more.
Q
What is required to place an order?
A
We require a 50% deposit to begin your order. Upon completion the remaining balance is due.
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