General Information - Zhengzhou Known Imp.& Exp. Co., Ltd

FAQ

Frequently Asked Questions

Click on a question below to reveal the answer. Scroll down for concession and related questions. For any questions not answered here, always feel free to contact us for more information.

General Information Concession Trailer & Food Truck Toilet Trailer Shipping Container

Have you tested each trailer before shipping?

Yes, we do anti-water/electricity circuit/road examination.You can have us do special test too.

How Will You Deliver My Unit?

We offer two delivery options: sea shipping and self-pickup.
Sea Shipping: Your unit will be shipped and delivered to your area by a third-party international shipping company, and we'll track your shipment for you. If you have a freight agent, we'll coordinate with him/her to ensure a smooth delivery process. Before shipping, we photograph and crate each unit, and personally send them to the port to ensure their safe arrival. All photos and videos will be sent to you.
Self-Pickup: You can pick up your unit at our factory from Monday to Friday.

How Long Does It Take for Delivery to My Location?

International delivery times vary by country. Typically, shipping within Asia takes around 7-15 days, while delivery to Australia may take about one month. Upon placing your order, you will receive an estimated pickup date. However, please note that this is just an estimate, as some uncontrollable factors may impact the arrival date. We will make every effort to ensure on-time delivery.

How Can I Get a Delivery Quote?

Drop us an email or fill out the contact form at the bottom of this page with your precise address and requirements, and we'll provide you with an estimated shipping cost. The exact fee will be provided after confirming your order.

Where Are You Located?

Our headquarters are located in Zhengzhou, Henan, China. If you're in China or nearby, you're welcome to visit our company for a face-to-face discussion about your project. Please reach out to us in advance by phone or email so that we can make appropriate arrangements.
Address: Zhengzhou, Henan, China
Phone: tel:
Email:

Do You Have Showrooms and Can I Visit?

We do not have showrooms or stores nationwide. We have one factory in which all our units are designed and manufactured. You can visit it by appointment to learn about our production techniques, processes, efficiency, and product quality, and personally view some of our stock.

1 2 3 4 5